Deployment Lead

Project Role : Deployment Lead Project Role Description : Plan and lead the execution of a comprehensive deployment plan, including work planning, scheduling, budgeting, metrics, training, pilots, and resources. Collaborate with all project teams to manage interdependencies, ensure alignment between all deployment-related activities, and monitor & control progress through the deployment plan. Must have skills : ServiceNow Customer Service Management (CSM) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Deployment Lead, a typical day involves orchestrating the detailed execution of a deployment strategy that encompasses planning work schedules, managing budgets, and tracking key performance indicators. This role requires coordinating training sessions and pilot programs while ensuring that all resources are effectively allocated. The Deployment Lead works closely with various project teams to synchronize activities, manage dependencies, and maintain steady progress against the deployment timeline, ensuring a smooth and successful rollout of initiatives. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Oversee the deployment process to ensure adherence to project goals and timelines. - Facilitate communication between stakeholders to resolve conflicts and align objectives. - Mentor junior team members to support their professional growth and development. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM). - Strong knowledge of deployment methodologies and project management principles related to ServiceNow implementations. - Experience in coordinating cross-functional teams and managing complex project interdependencies. - Ability to analyze deployment metrics and adjust plans to optimize performance and resource utilization. - Excellent communication skills to effectively engage with diverse teams and stakeholders. - Capability to lead training initiatives and pilot programs to ensure successful adoption of deployed solutions. Additional Information: - The candidate should have minimum 5 years of experience in ServiceNow Customer Service Management (CSM). - This position is based at our Bengaluru office. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.