Staff Engineer

Job Description REQUIREMENTS: - Experience - 5.5+yrs years - Strong experience in ServiceNow ITOM, CMDB, and Service Mapping - Hands-on experience in ServiceNow integrations - Experience in other modules like SPM or GRC or HRSD along with ITIL knowledge - ServiceNow certification (any module) - Strong understanding of ITOM and Service Mapping concepts - Ability to translate business requirements into technical solutions - Experience in developing and implementing technical solutions and performing integration testing - Experience with ServiceNow scripting (Business Rules, Client Scripts, UI Policies, UI Actions) - Good understanding of CMDB data model and relationships - Strong communication and stakeholder management skills - Ability to work in a global delivery environment RESPONSIBILITIES: - Work with the ServiceNow team to implement solutions across global locations - Provide technical expertise in ServiceNow ITOM module, especially Service Mapping - Design and implement ServiceNow integrations - Understand business needs and align them with standardized processes and system design - Develop and implement technical solutions on the ServiceNow platform - Perform component integration testing and ensure quality delivery - Support UAT and production deployments - Collaborate with cross-functional teams for seamless project execution - Troubleshoot and resolve technical issues - Ensure adherence to best practices and continuous improvement - Participate in design and code reviews and provide recommendations