Customer Service Agent

Who We Are Seed & Sprout is a fast-growing Australian eCommerce brand creating stylish, planet-friendly products that make sustainable living simple and joyful. Based in Byron Bay, we have big growth plans for 2026 and are building a warm, collaborative remote team where your contributions truly matter. The Role We’re looking for a reliable, detail-oriented Customer Service Agent to support our customers across email , chat, and social channels. You’ll help solve issues, process orders and returns, and ensure every customer interaction leaves a positive impression. What You’ll Do - Respond to customer inquiries quickly and professionally via Gorgias - Process returns, refunds, and order amendments in Shopify/Loop - Escalate issues when needed and keep clear ticket notes - Participate in team training, QA, and meetings - Meet daily productivity and quality standards What We’re Looking For - 1–3 years eCommerce customer service experience - Strong written English and professional communication - Experience with Shopify, Gorgias, Cin7, Loop (or similar) - Reliable, detail-oriented, and great at time management Bonus Points Experience with multi-channel support or returns platforms Hours / Location Full-time (5 days/week) including occasional weekends, Sydney hours (AEST). Fully remote. Why Join Us? You’ll join an established remote team with an open, supportive culture, contribute to a brand people love, and grow with a company that’s scaling fast. Please mention the word **DISTINGUISHED** and tag RNTIuMTg4Ljg3LjY1 when applying to show you read the job post completely (#RNTIuMTg4Ljg3LjY1). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.