Network Operations Engineer

OP is partnering with a globally renowned leader in media, entertainment, and consumer experiences to hire a Network Operations Engineer to ensure the availability, performance, and reliability of our global network infrastructure. This role operates at the intersection of real-time monitoring, incident response, automation, and continuous improvement, supporting mission-critical services across enterprise and customer-facing environments. You will play a key role in evolving our network operations from reactive support to proactive, intelligence-driven operations. Key Responsibilities: - Network Monitoring & Incident Management. - Monitor network health across the Company. - Detect, triage, and troubleshoot first-line incidents using available tools, resources, and documented procedures. - Document all troubleshooting steps, updates, and resolutions in an IT service management (ITSM) ticketing system (e.g., ServiceNow, Jira). - Identify when a problem requires advanced intervention and escalate to higher tiers or management as needed. - Lead or participate in major incident response (MIM) bridges. - Perform root cause analysis (RCA) and post-incident reviews through detailed documentation and data collection. - Network Operations & Reliability. - Implement and develop solutions using automation with clear test plans, method of procedures (MOPs), and rollback strategies. - Help support uptime and performance targets for critical network services. - Provide day-to-day support for routing, switching, and network security infrastructure, including management platforms. - Assist with scheduled network changes and maintenance activities while following established change management procedures. - Act as primary liaison to NetDevOps teams identifying gaps and improvements in runbooks and workflows. - Automation, AI & Tooling. - Use automated tooling for routine network support. - Leverage and troubleshoot automation tools to improve efficiency and reduce MTTR. - Use integrated AI and observability tools to troubleshoot, remediate, and develop executable plans. - Remediate and execute on repetitive alerts and actions, document detailed feedback to drive auto-remediation initiatives. - Execute and validate automated workflow actions to confirm completion. - Troubleshoot jobs while executing to identify efficiencies/possible remediations. - Observability & Proactive Operations. - Review network monitoring and telemetry data to identify trends, anomalies, and potential issues. Develop action plans towards resolution. - Drive alert reviews and tuning efforts to improve accuracy and reduce unnecessary noise. - Execute proactive maintenance activities and identify opportunities to prevent recurring incidents. - Drive the use and ongoing improvement of observability tools, dashboards, and operational workflows. - Cross-Functional Collaboration. - Partner with other NetDevOps teams across the globe, Network Engineering, Security, Cloud, and Application teams to identify opportunities and develop enhancements. - Perform and be accountable for vendor escalations and service provider coordination. - Lead communication with stakeholders during incidents and outages. - Contribute to operational knowledge sharing, process improvement, and team mentoring. - Operate within a 24x7 shift model with clean handoffs across regional peers. Qualifications: - 3 7+ years of experience in network operations or NOC environments. - Strong knowledge of routing and switching protocols (i.e., OSPF, BGP, IS-IS, STP, Fabric Path, VXLAN). - Experience with TCP/IP, DNS, DHCP, VPNs, and firewalls and their place in the OSI model. - Experience with monitoring and incident management tools (e.g., LogicMonitor, Datadog, Splunk, ServiceNow). - Experience with network automation (Python, Ansible, or similar). - Strong written and verbal communication skills with a focus on detailed documentation. - Proven track record collaborating with cross-functional technical and managerial teams to resolve complex problems. - Customer-focused mindset with strong ownership and follow-through. - Experience with network configuration, installation, and troubleshooting with Ethernet/fiber-based infrastructure. - Strong understanding of cloud networking fundamentals (e.g., VPCs, Subnets, Security Groups, Internet Gateways). - Demonstrated experience with network and network security technologies (i.e., firewalls, LAN, load balancers, WAN, etc.). - Advanced user of Microsoft Office Suite. Must Haves: - 5 years of professional experience in IT/network operations center (NOC), acting as an escalation point. - Maintaining IT/NOC processes such as ticket management and runbook execution. - Experience with network automation platforms and tooling. - Experience working with monitoring tools to support real-time network visibility and operational response. - Strong troubleshooting, analytical, and problem-solving skills with the ability to triage and escalate incidents appropriately. Nice to Haves: - Experience with cloud networking (AWS/Azure/GCP), transit/Virtual WAN, and hybrid connectivity. - Experience with platforms such as Cisco Catalyst/Nexus/ASR/Juniper and Panorama. - One or more network certifications (Cisco CCNA/CCNP; CompTIA Network+/Security+; Palo Alto Security Operations Professional/Network Security Professional) or equivalent. Education: - Bachelor's degree in Computer Science, Network Engineering, or related field (or equivalent experience). Why Join Us? At our organization, technology powers the magic. As part of our team, you'll help build and maintain the systems that support our iconic brands and global operations. We offer a collaborative work environment, opportunities for growth, and a culture that celebrates diversity, creativity, and innovation.