Patient Care Specialist

This position will involve answering inbound calls for large hospital networks during our daytime shifts in a remote call center setting. Our company provides telephone answering, messaging, and alert services to physicians and medical facilities across the United States. If you are a self-motivated team player looking to build a career from the comfort of your own home, we might be the team you are looking for! You must live within the continental United States (+ Hawaii) to apply. We currently have full-time opportunities available. ALL SHIFTS ARE IN EASTERN STANDARD TIME (EST) Shift Availability Requirements Full-Time (appr. 30+ hours per week) - Mondays thru Fridays 8am-6pm, EST - Mondays thru Fridays 10am-7pm, EST - M/T/W/F/Sat 9am-6pm, EST - Thursdays thru Mondays 9am-6pm, EST Candidates must have a pleasant speaking voice, professional mannerisms, good computer skills, reliable internet, a quiet dedicated space to work from and work well in a fast-paced environment. Medical terminology and experience, either hands-on or clerical, required to apply. Familiarity with EMR systems and practices preferred. Minimum typing of 30 wpm is required and will be tested. Candidates must also have the following: Internet - Ethernet connection (hardwire internet) preferred - Ping 50 mbps - Upload > 10 mbps STATLINX will provide equipment. If you think you are a good fit for our team, we would love to hear from you. Please include your resume with your application. Thanks and good luck! Responsibilities - Manage call volume of 80-120 inbound calls daily in a timely and professional manner - Follow communication prompts - Identify callers’ needs, clarify information, research every issue, and provide solutions and/or alternatives - Build sustainable relationships and engage customers by going the extra mile - Keep records of all conversations in our call center database in a comprehensible way - Meet personal/team qualitative and quantitative targets Skills - Previous experience in a customer support role - Track record of over-achieving quota - Strong phone and verbal communication skills along with active listening - Customer focus and adaptability to different personality types - Ability to multi-task, set priorities and manage time effectively Entry Level: $17.50/hr (with advancement opportunities) AND a monthly bonus program where you are eligible for up to 15%! Apply today! https://www.ondemandassessment.com/o/JB-KEV4ZO77Q/landing?u=1062055 Job Type: Full-time Benefits: - 401(k) - Dental insurance - Employee assistance program - Health insurance - Paid time off - Referral program - Vision insurance Work Location: Remote