Cust Exp Supervisor

Description You will assist customers with project & services-related inquiries, troubleshooting, order management (order booking, billing amendments and cancellations) and resolving issues across multiple communication channels and support ongoing contracts. By building strong relationships and providing professional and helpful resolutions, you will play a vital role in ensuring customer satisfaction, loyalty and business project continuity. Project Coordination Skills You will support the coordination and execution of service deliverables and project timelines. From supporting Project Management team with scheduled order booking activities and timely invoicing, you will ensure all aspects of customer needs are aligned with agreed deliverables and timelines, ensuring their expectations are met effectively. Project & Services Knowledge You will develop a deep understanding of Honeywell’s project and services offerings to assist customers effectively. Your thorough knowledge will allow you to provide expert advice on operational improvements and actively support in the end-to-end booking and billing lifecycle improvement. Organizational Skills You will handle multiple inquiries, cases, and tasks simultaneously while maintaining attention to detail. Your ability to prioritize and stay organized will ensure all responsibilities are met efficiently without compromising service quality. Key Customer Service Skills • HON & Customer business acumen • Change Management • Creative Problem Solving • Critical Thinking & Cultural Awareness • Customer Relationship Management (CRM / SAP, etc) • Data Analysis • Empathetic & Persuasive Communication • Business Projects support • Technology Proficiency • Transaction Management & Troubleshooting Responsibilities Customer Inquiry Resolution You will handle customer inquiries related to Honeywell’s products, providing clear answers, troubleshooting issues, and offering timely resolutions. Whether assisting with technical questions or order concerns, your ability to ensure a positive customer experience will be integral to the role. Project Orders Booking and Billing Execution and Support You will assist in end-to-end order booking and billing in line with project timelines, tracking progress, and ensuring service deliverables are met. This includes sending updates to Project Managers and Sales teams, Customers, and coordinating with internal teams to support end-to-end service execution. Contract Review and Service Administration You will support the management of service agreements, ensuring contract terms and deliverables are tracked and upheld. From monitoring service level agreements (SLAs) to administrative updates, you will ensure contracts clauses are effectively implemented and customer issues are resolved in alignment with their agreements. Process Enhancement and Differentiate Customer Support You will participate in projects to streamline processes, and support AI-driven customer experience initiatives. Whether ensuring task automation or resolving system issues, your contributions will help optimize efficiency and enhance customer satisfaction. You’ll work to support a differentiated customer experience based on customer segmentation within your portfolio of accounts. Issue Reporting and Problem Resolution You will act as the point of contact for system or service delivery issues, reporting problems promptly and working with specialized teams to ensure swift resolution. Qualifications • HON & Customer business acumen • Change Management • Creative Problem Solving • Critical Thinking & Cultural Awareness • Customer Relationship Management (CRM / SAP, etc) • Data Analysis • Empathetic & Persuasive Communication • Business Projects support • Technology Proficiency • Transaction Management & Troubleshooting