Chat Suppore

We are looking for an experienced Chat Support Specialist to join our software company full-time. You will be responsible for assisting customers via live chat and email , answering product questions, troubleshooting issues, and ensuring customers have a great experience with our software. Responsibilities - Respond to customer inquiries via live chat and email - Troubleshoot basic software issues - Escalate technical problems when needed - Maintain a high level of customer satisfaction - Document customer feedback and common issues - Work closely with our support and operations teams Requirements - Previous experience in chat and email support for a software or SaaS company - Excellent written English - Strong communication and problem-solving skills - Ability to work independently - Reliable internet connection and computer - Experience with help desk platforms such as Intercom, Zendesk, Gorgias, Freshdesk, or similar is a plus Position Details - Full-time remote role - Long-term opportunity - Competitive salary based on experience How to Apply Please Send - Your resume - A brief introduction - Details of your previous support experience Please mention the word **KEENLY** and tag RMjYwMDoxOTAwOjA6MmQxMjo6MjUwMA== when applying to show you read the job post completely (#RMjYwMDoxOTAwOjA6MmQxMjo6MjUwMA==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.