Delivery Head

This role is for one of the Weekday's clients Experience: 12+ yrs Location: Mumbai Job Type: full-time Requirements Key Responsibilities 1. Own Delivery — Lead End-to-End Execution → Take full responsibility for the end-to-end delivery of all active projects within the Delivery Unit, ensuring they are completed on schedule, in full scope, and meet all agreed-upon quality standards. → Oversee execution through well-structured Agile ceremonies, milestone assessments, and risk escalation procedures; guarantee there are no unexpected client escalations. → Ensure SLA compliance for all client commitments; establish and monitor delivery KPIs such as on-time delivery rates, defect rates, and client satisfaction metrics. → Promote a zero-defect delivery standard across all technical outputs, documentation, and dashboards; ensure all escalations are resolved to complete client satisfaction. → Serve as the final authority and escalation point within the Delivery Unit for all critical delivery issues. 2. Protect Margins & P&L — Manage DU Financial Performance → Take ownership of the Delivery Unit’s P&L: safeguard sold margins, monitor resource utilization, and drive cost efficiencies across all projects. → Maintain proactive oversight of margin health by identifying risks early and implementing mitigation strategies to preserve profitability. → Exercise financial stewardship by optimizing team allocation, minimizing bench time, and managing vendor expenses diligently. → Collaborate closely with Finance on workforce cost reporting and tracking headcount against plans. 3. Drive Growth & Innovation — Expand the Commercial Footprint → Lead or support RFP responses and effort estimations for new opportunities within the scope of the Delivery Unit. → Continuously enhance delivery methodologies, tools, and processes to shorten time-to-market and accelerate delivery velocity without sacrificing quality. → Advocate for AI-native delivery practices by identifying and implementing automation throughout delivery workflows to boost efficiency and output quality. → Provide market and client insights to Product and Technology teams to help shape the FanOS product roadmap. 4. Align Stakeholders — Connect Clients, Sales, Product & Tech → Act as the primary delivery liaison for clients, managing senior-level relationships and resolving escalations. → Serve as the bridge among Sales, Product, Tech, and internal Delivery teams to translate business objectives into actionable plans. → Ensure all stakeholders receive relevant, forward-looking delivery reports that support decision-making rather than merely reflecting outcomes. → Represent the Delivery function in cross-functional leadership forums and contribute to company-wide delivery standards and governance. 5. Build & Scale Teams — Foster a High-Performance Delivery Culture → Recruit, develop, and mentor a high-achieving team of delivery and technology professionals. → Cultivate a culture of accountability, quality, and ownership within the Delivery Unit; exemplify the SI Way of Working in all interactions and decisions. → Take responsibility for client satisfaction and retention within the Delivery Unit; monitor NPS and CSAT trends and implement structured improvement plans where necessary. → Define clear SLAs and performance expectations for the team, and rigorously coach and manage performance. → Develop a strong pipeline of delivery talent, prioritizing succession planning and skills development. Background and Experience: → 12–18 years of experience in technology delivery, including at least 4–5 years in a senior delivery leadership role with P&L accountability. → Proven success in owning and delivering complex, multi-workstream digital products for large enterprise or global clients, ensuring timely, quality delivery within commercial constraints. → Demonstrated expertise in managing delivery P&L, protecting sold margins, and optimizing resource utilization at the Delivery Unit level. → Deep knowledge of Agile delivery methodologies and governance frameworks. → Experience in leading and scaling high-performing teams. → Proficient with delivery and project management tools such as Jira, ZOHO, or their equivalents. → Prior experience with technology product companies, SaaS platforms, or private equity-backed scaling businesses is highly desirable. → Experience in sports, media, or fan engagement sectors is a significant advantage but not mandatory.