Application Production Support

You will manage and maintain application stability across Unix and Microsoft platforms. Responsibilities • Perform root cause analysis on repetitive and recurring technical issues. • Monitor application health using Splunk, AppDynamics, Grafana, and Prometheus. • Manage batch jobs and scheduling via AutoSys, Control-M, or similar mechanisms. • Execute incident, change, and release management following ITIL processes. • Automate manual tasks through scripting and DevOps tooling. Required Skills • 5+ years of experience in Application Production Support. • Strong technical troubleshooting skills in Unix and Windows environments. • Experience with monitoring tools including Splunk, AppDynamics, Grafana, and Prometheus. • Proficiency with batch scheduling tools such as AutoSys or Control-M. • Hands-on experience with DevOps CI/CD tools like Jenkins, Ansible, or uDeploy. • Working knowledge of Middleware technologies, specifically Apache Tomcat. • Understanding of infrastructure components including Databases and Middleware. • Familiarity with ITIL frameworks for incident and change management. • Ability to write scripts for automation. Preferred Skills • Knowledge of the Banking domain. • Experience with Site Reliability Engineering (SRE) and Cloud technologies.